Passengers arriving at OR Tambo International Airport had to deal with delayed flights due to a breakdown in the airport’s luggage sortation system.
As a result, baggage handling and delivery were significantly delayed.
Airports Company South Africa (Acsa) announced in their most recent statement that OR Tambo International was still experiencing intermittent technical difficulties with the baggage sortation system, which was delaying departure flights.
The problem began on Friday, when Acsa issued a statement informing passengers that there was a problem in the domestic terminals.
Passengers were advised to arrive early in order to allow enough time for check-in. Flights are being delayed due to technical difficulties with baggage claims.
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As of Saturday morning, approximately 3,000 bags were awaiting reunification with their owners, with an estimated total of twice that number of passengers affected across other airlines.
The operational crisis has not only caused inconvenience for travelers, but it has also had significant financial consequences.
According to Gordon, ground handling companies have had to hire more people and work overtime to mitigate the effects of the disruption.
Airlines are also facing large courier bills for reuniting luggage with passengers.
Furthermore, the incident caused MSC Cruises to postpone the departure of a ship from Durban harbor in order to resolve the luggage issue.
Affected parties have raised concerns about compensation, particularly given the magnitude of the inconvenience and financial losses.
Gordon added that discussions with Acsa are underway to address these concerns and find an equitable solution for all parties involved.
